Senior Product Manager
- $120,000 - $125,000
We are seeking a skilled Product Manager to join our team, specializing in helping rapidly expanding businesses achieve efficient scalability through our unique Operations-as-a-Service offering, which combines automation, specialized human expertise, and strategic consulting.
Our team comprises over 75 strategic members who hold equity in the organization (our "Partners"), along with 1600+ professionals responsible for managing our services and core company functions (our "Agents" & "Specialists").
Who We Are:
We represent the Product Team, dedicated to solving challenges at scale to ensure they never recur. Our ultimate goal is to proactively address issues before they arise.
Who We're Seeking:
We're in search of an experienced Product Manager with:
- 5+ years of hands-on Product Management experience, demonstrating technical proficiency and a deep comprehension of marketplace dynamics and financial mechanisms in the SaaS sector.
- Proficiency in data management, with a preference for experience in low-code/no-code applications.
- A strong preference for a profound understanding of AI/ML concepts and applications, as our AI Training vertical is rapidly expanding.
- Extensive experience in product lifecycle management within Agile environments.
- Demonstrated analytical prowess, combined with conceptual thinking and effective problem-solving abilities.
- The capability to articulate, educate, and coach product best practices to product managers at all levels.
- Strong leadership and organizational skills.
- Excellent analytical and problem-solving abilities.
The Product Team is responsible for:
- Crafting and executing a product roadmap for operations-related products and services based on comprehensive market analysis and aligned business objectives.
- Collaborating seamlessly with cross-functional teams, including engineering, operations, sales, and customer support, to ensure the timely delivery of products and services that meet customer requirements and align with business goals.
- Conducting in-depth market research and analyzing customer feedback to identify opportunities for enhancing existing products and developing new ones.
- Formulating pricing and packaging strategies for operations-related products and services, guided by competitive analysis, market research, and business objectives.
- Defining and monitoring service level agreements (SLAs) for operations-related products and services to ensure customer satisfaction and retention.
- Identifying and effectively managing risks associated with operations-related products and services, including aspects like security, compliance, and data privacy.
- Establishing and nurturing partnerships with third-party vendors and service providers to elevate the delivery of operations-related products and services.
- Defining and tracking key performance indicators (KPIs) for operations-related products and services, while consistently reporting on product performance to key stakeholders.
- Experience with JIRA & Confluence.
- Understanding of database technology, automation, CI/CD, and DevOps would be advantageous.
- Experience in a startup environment.
- Active involvement in open-source projects.
- Preferred Agile certifications.
Compensation & Benefits:
- A base salary of $125,000 (USD) + bonus potential + EQUITY!
- Opportunities to increase equity ownership through promotions and share redistribution via buybacks.
- Flexible work schedule.
- Unlimited vacation days.
- Healthcare benefits (or a stipend option for non-US based candidates).
- A stake in our exciting journey!