Senior Product Manager

We are seeking a skilled Product Manager to join our team, specializing in helping rapidly expanding businesses achieve efficient scalability through our unique Operations-as-a-Service offering, which combines automation, specialized human expertise, and strategic consulting.

Our team comprises over 75 strategic members who hold equity in the organization (our "Partners"), along with 1600+ professionals responsible for managing our services and core company functions (our "Agents" & "Specialists").

Who We Are:

We represent the Product Team, dedicated to solving challenges at scale to ensure they never recur. Our ultimate goal is to proactively address issues before they arise.

Who We're Seeking:

We're in search of an experienced Product Manager with:

• 5+ years of hands-on Product Management experience, demonstrating technical proficiency and a deep comprehension of marketplace dynamics and financial mechanisms in the SaaS sector.
• Proficiency in data management, with a preference for experience in low-code/no-code applications.
• A strong preference for a profound understanding of AI/ML concepts and applications, as our AI Training vertical is rapidly expanding.
• Extensive experience in product lifecycle management within Agile environments.
• Demonstrated analytical prowess, combined with conceptual thinking and effective problem-solving abilities.
• The capability to articulate, educate, and coach product best practices to product managers at all levels.
• Strong leadership and organizational skills.
• Excellent analytical and problem-solving abilities.

Responsibilities

The Product Team is responsible for:

• Crafting and executing a product roadmap for operations-related products and services based on comprehensive market analysis and aligned business objectives.
• Collaborating seamlessly with cross-functional teams, including engineering, operations, sales, and customer support, to ensure the timely delivery of products and services that meet customer requirements and align with business goals.
• Conducting in-depth market research and analyzing customer feedback to identify opportunities for enhancing existing products and developing new ones.
• Formulating pricing and packaging strategies for operations-related products and services, guided by competitive analysis, market research, and business objectives.
• Defining and monitoring service level agreements (SLAs) for operations-related products and services to ensure customer satisfaction and retention.
• Identifying and effectively managing risks associated with operations-related products and services, including aspects like security, compliance, and data privacy.
• Establishing and nurturing partnerships with third-party vendors and service providers to elevate the delivery of operations-related products and services.
• Defining and tracking key performance indicators (KPIs) for operations-related products and services, while consistently reporting on product performance to key stakeholders.

Nice-to-Haves:

• Experience with JIRA & Confluence.
• Understanding of database technology, automation, CI/CD, and DevOps would be advantageous.
• Experience in a startup environment.
• Active involvement in open-source projects.
• Preferred Agile certifications.

Compensation & Benefits:

• A base salary of $125,000 (USD) + bonus potential + EQUITY!
• Opportunities to increase equity ownership through promotions and share redistribution via buybacks.
• Flexible work schedule.
• Unlimited vacation days.
• Healthcare benefits (or a stipend option for non-US based candidates).
• A stake in our exciting journey!