Quantic School of Business and Technology is hiring a

Project Operations Coordinator

Project Operations Coordinator

  • REMOTE
  • Operations United States Full time

Description

We’re seeking a Project Operations Coordinator to join our Program Operations team. This position requires exceptional communication skills and attention to detail, high empathy, and a strong desire to connect with others.

Primary Responsibilities

  • Communicate with students regarding questions about projects, project grades, and feedback.
  • Prepare student projects and upload them to the plagiarism checker.
  • Keep student records up-to-date with the status of project submissions and grades.
  • Conduct manual ID verifications when necessary and verify student identity for recorded presentations.
  • Track and communicate with students who have failed to submit a project on time.
  • Respond to inbound student emails in a timely manner, including recognizing, prioritizing, and responding to urgent requests on a flexible schedule which may include nights and weekends.
  • Support Program Operations and Engagement team members with related tasks and projects as needed.
  • Work with other Customer Success and Program Operations team members to ensure information is shared and communicated in a timely manner.

Requirements

Required

  • Bachelor’s degree
  • Excellent written and verbal communication skills
  • Must be authorized to work in the US
  • Ability to convey a professional image and maintain positive, professional and helpful interactions with students, staff, faculty, and external customers
  • Highly curious, creative, and open minded
  • Exceptional student service skills
  • Motivated by self-development and learning
  • Strong problem-solving, organizational, and time management skills
  • Commitment to working in a collaborative environment

Preferred

  • Experience communicating with customers and/or students
  • Experience doing data entry work
  • Experience in student or inbound customer support roles
  • Experience with Help Scout or other CRM software
  • A degree in Business or a business-related field