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Baymard Institute is hiring a

UX Research Writer & Analyst

Would you like to join a team of dedicated usability researchers, who produce cutting-edge User Experience research? Producing UX research findings that will be used by thousands of web professionals, including some of the biggest brands in the world (including Nike, Sears, Lenovo, Etsy)? Are you excellent at presenting complex research findings on web user behavior through the written word?

Then apply for the remote full-time position as 'UX Research Writer & Analyst' at Baymard Institute.

About Your Job at Baymard

In this position, you will join Baymard’s team of usability researchers and primarily work at analyzing our raw annotated usability test data and writing the insights from this into usability guidelines. The guidelines go directly into our subscription platform Baymard Premium.

Our Baymard Premium customers are eagerly waiting for your UX research insights, be it the UI designer at Nike or the e-commerce director at Lenovo, as they use it as direct input for their UX and UI design decisions.

In this role, you’ll need to enjoy analysis and writing, since analyzing usability test data and writing usability test findings will be at least 50–80% of what you’ll be doing all year round.

Besides writing, the job involves moderating 1-1 usability tests, analyzing web user behavior, identifying themes and issues across multiple sites, and coming up with proposals for design patterns that can alleviate the identified problems.

In this job, you’ll be directly shaping the future of e-commerce, become a published usability research author, and should expect to join the ranks of the absolute top experts within e-commerce usability within a few years (if you aren’t already).

We want to work with the smartest and most dedicated people around the world, and the position is therefore open to full-time remote work. All of Baymard’s current team is already working remotely, so the entire company is structured around remote work. In other words, you are welcome to work with us from any location you prefer (as long as there’s a stable internet connection).

Job Qualifications

While we will train you in Baymard’s methodology and analysis process, we expect that you have the following qualifications. The numbers in brackets indicate the weighted importance of each on a 7-point scale (higher = more important). These weights reflect how candidates are evaluated, so make sure your application illustrates your prowess in the highest-weighted skills and traits.

  • [7/7] Requirement: Substantial experience with technical or professional writing. While UX writing is preferred, this experience can also come from other paths, e.g. a background in journalism, technical writing, research, etc.
  • [6/7] Strong reasoning and logical deduction skills. Specifically in relation to your ability to deconstruct user behavior and understand what can and cannot be concluded from our usability research data (typically this is qualitative think-aloud test session data).
  • [5/7] Experience with usability research (e.g., conducting think-aloud usability test sessions, analyzing data, writing findings).
  • [5/7] Ability to propose web design recommendations for the usability issues we identify.
  • [4/7] Familiarity with the ‘web industry’ and especially its jargon (can be from experience with web development, design, research, writing, etc.).
  • [2/7] Editor experience , by helping other writers craft and improve their own written work.
  • [1/7] Experience using a style manual (e.g. Chicago Manual of Style, APA, AP, or similar substantial style manual).

We furthermore expect that you are comfortable working remotely via digital platforms. Additionally, as most of our team is either based in the eastern USA or western Europe, you must have at least 2 hours of daily scheduled work overlap with those timezones.

Salary: in accordance with qualifications.

Start date: as soon as possible.

How to Apply

If you’re interested in this position, please send the following:

  1. At least one long-form writing sample (1,000+ words) or a series of samples that collectively demonstrate your writing. Ideally, these are on a web-related topic (e.g., UX, e-commerce, information architecture, documentation). Samples can be both published or unpublished works; all materials are kept confidential. (Note: slide decks and samples with multiple authors are not considered.) (Required)
  2. A cover letter and a resume/CV. (Required)
  3. Other information you find relevant (hobbies, interests, ..). (Optional)

Send the above to info+research- writer22Q4@baymard.com (all applications and materials are treated confidentially).

Deadline is September 25th, 2022 (end of day).

Note: Based on the applications, a few selected candidates will be assigned a paid writing and analysis test, which will be the main evaluation criterion for the position. This will also be a good way for you to get a feel for the primary task of this job. (The test will be performed remotely. You’ll be given a real usability test dataset to analyze and describe within a 10-day deadline.)

Sincerely,

Edward Scott, UX Research Lead at the Baymard Institute

Referral Bonus:If this job isn’t you, but you know someone who’ll be the perfect fit, please send them the link to this page. If we end up hiring the person you referred, we’ll give you one year of access to a Baymard PremiumMedium’plan (a $1,560 value).

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