Digital Marketing Account Manager
Do you Love Digital Marketing?
Want to be on the cutting edge of paid advertising?
Want to be challenged to continuously be the best in your field?
Well then this might be exactly what you're looking for..
We are GROWING and looking for a dedicated Account Manager to start immediately!
Client Accelerators is a digital marketing agency that focuses on paid advertising. We currently spend over $50 Million Dollars a year on platforms like Google, YouTube, Facebook & Instagram.
We write their copy, set up their tracking, run their ads, analyze their data, which allows our clients to double, triple, and even quadruple their sales with our advertising skills.
What Does An Account Manager Do At Client Accelerators?
As an Account Manager, you are responsible for developing client relationships that promote retention and loyalty. Your job is to work closely with our clients to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. You will be expected to provide a moderate level of technical support to customers with the goal to keep clients satisfied with our products and being technically competent enough to resolve issues without much back and forth.
To be a successful Account Manager one must excel at collaborating with others to drive best practices, working directly with clients to achieve success, communicating with clients and teammates, and identifying opportunities for product expansion with clients.
You are the client's main point of contact at the company and therefore you are expected to maintain an enthusiastic "can do" attitude at all times when customer-facing.
You will be expected to develop a thorough understanding of client objectives and success metrics to drive tailored solutions that will ultimately increase adoption and retention.
This position involves working with our clients on an ongoing basis as their primary point of contact; sending scheduled updates to all clients on the progress of their campaigns and creating and maintaining retention and referral programs to retain existing clients.
Client Support: Once introduced as the primary point of contact, will be responsible for answering all client questions and addressing any concerns in an efficient, retention based manner. Work actively with clients, their staff and business advisors to promote best practices, communicate effectively and on a regular basis and be the liaison for all external client activities. Recommend and execute action plans in such a way as to ensure maximum adoption, resolution and recovery to all client issues. Clearly communicating the benefits of new product features and ensuring customers promptly adopt them.
Reporting: Send timely and consistent reports to clients highlighting positive aspects of the campaigns we're running and any violations of our agreement. All reports should be sent on the same schedule, and in the same format - branded to the company and reports should be used as a retention and/or sales tool where appropriate.
Develop and Maintain a Client Retention Strategy: Work with our leadership team to continue refining and improving existing Client Retention Strategy. This will mean bringing new ideas to the table at meetings and having a plan to deploy new strategies and a way to track the results of those efforts.
Research: Always be on the lookout for ways to improve our services and processes. Also for ways to reach more clients, and to maintain or upsell existing clients in ways that help them to achieve their goals even faster.
Developing and nurturing clients into advocates to increase brand awareness and build a sense of community.
Reply to each client request as soon as possible, same-day or first thing the following day for overnight requests.
Manage detailed and structured timelines, programs, tasks, and project management systems using Asana
Our Core Values & Culture
We are a team of marketers, creatives, & operations professionals that are always looking to get better.
Looking for that edge, whether that's through reading more books, consulting, watching video guides, etc..
We are driven to be the best for our clients, our families, and ultimately ourselves.
We value hard work, learning, and the ability to go the extra mile for our clients.
If you're the type of person that is extremely inquisitive in how things work, how to be more efficient, and how to get better 1% every single day, then you're the exact type of person we want at Client Accelerators.
- English speaking, lives in North America
- Must be friendly, assertive and able to clearly communicate with clients and team by phone, video conferencing and email and ability to relay ideas and strategies clearly
- At least 3 year of professional experience in Customer Success or Client Experience
- Ability to show up on daily team meetings
- Reachable and responsive to Client Inquiries and team members during working hours
- Strict attention to detail and cross checking data
- Able to self-direct and properly manage one's time to meet deadlines
- Experience in building and maintaining strong relationships with customers
- Ability to learn quickly and execute at a high level with speed
- Able to make autonomous decisions of how to handle customers based on company moral/values and set guidelines
- Uses emotional intelligence, de-escalation tactics and apply strong problem-solving skills
- Must be organized and able to update agency CRM regularly and maintain documentation on all pertinent client activities.
NOTE: Apply Only if you have relevant industry experience.
We offer a highly competitive environment where you are pushed to be your best.
With over 150 hours worth of training for new hires, you will learn more about digital marketing in one year at Client Accelerators than anywhere else.
If you want to learn, be pushed to be better professionally and personally, then this is the position for you.
Note: You can work fully remote or from one of our US offices (Augusta, New Jersey or Florida).
Salary Range: $40,000 - $50,000 per annum