Measured is hiring a

Account Manager

Title: Account Manager

Location: United States

  • Customer Success
  • US (Remote)
  • Full Time

Measured helps DTC brands grow by identifying media’s incremental contribution to business outcomes and providing a single source of truth for media investment decisions. The Measured Intelligence Suite is easy to use, enterprise-grade software that delivers automated incrementality experiments for every marketing channel and cross-channel source of truth reporting. Measured experiments are powered by a marketing data warehouse that was purpose built for analytics, providing a privacy-compliant place to store, manage and utilize valuable marketing data from across the business. Measured is a 100% remote-first company with employees located all around the world.

Summary

The Customer Success organization is looking for an Account Manager to serve as the key point of contact for the client, while working cross-functionality with Client Success, Implementation Specialists and additional support teams to ensure the client has a positive experience. The Account Manager is ultimately responsible for client growth and retention. This role will report into the Head of Customer Success Operations.

Responsibilities

  • Serve as the main point of contact, owning the client relationship from contract start to contract renewal with an end-goal of client growth and retention
  • Partner with Customer Success and Customer Engagement to retain and grow accounts, strategizing on upsell and incremental tactics
  • Manage the necessary steps in the customer journey, ensuring the right team members are brought-in at the right times to ensure key milestones are achieved
  • Work cross-functionally with Customer Success, Implementation Specialists, Customer Training & Education, Customer Success Analytics and Technical Operations (as needed) to deliver solutions and meet any client needs
  • Keep track of the customer journey and ensure key touchpoints are met and key milestones are achieved
  • Monitor product utilization and adoption; address low adoption rates
  • Successfully address and field any client issues, questions or concerns
  • Accurately identify, replicate, and document product enhancements and client feedback
  • Develop a thorough understanding of internal process, team member responsibilities, and internal timelines so services can be accurately and effectively given to clients

Qualifications

  • 2-4 years of experience as an Account Manager (or in a client-facing capacity) in digital media or for a SaaS company
  • Exposure/usage and understanding of the digital media ecosystem and advertising technologies
  • Demonstrated ability to cultivate deep relationships with clients
  • Resourceful, quick-witted, and able to effectively troubleshoot internally and externally
  • Ability to work in fast-paced, ever changing environments
  • Knowledge of and experience of creative design, messaging, and marketing to brand KPIs
  • Ability to manage and prioritize multiple projects simultaneously
  • Comfort with Excel and PowerPoint a must
  • Excellent communication and presentation skills, both written and oral
  • Adept with Google Docs & Microsoft (e.g., Word, Excel, PowerPoint, Slides, Docs)
  • Experienced with JIRA and Confluence are preferred, but not mandatory
  • BA/BS required
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