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Abbott is hiring a

Verification of Benefits Specialist

Verification of Benefits Specialist
United States of America : Remote

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

*This position is open to being remote*

The Verification of Benefits Specialist is responsible for contacting insurance companies to verify eligibility and benefits for patients needing medical services for Mechanical Circulatory Support (MCS), Neuromodulation (NMD), CardioMems (CMEMs), and any new product lines for Continuum Services. This position will be responsible for documenting and maintaining all information related to patient’s insurance eligibility, benefits, insurance updates/changes, coordination of benefits for primary and secondary plans, as well as correspondence by and between Continuum Services and applicable payors/plans. This position will also support submission of prior authorization requests for new and ongoing services, as well as requests for patient-specific LOA/SCAs either directly or indirectly by working with Authorization/LOA specialists. The VOB specialist will be required to work cross-functionally to support and respond to inquiries related to insurance eligibility, benefits, insurance changes, coordination of benefits requirements, etc. from across all Continuum departments including customer service, sales, territory support, billing, and contracting.

The duties and responsibilities for this position include, but are not limited to, the following:

  • Contacts insurance companies to verify eligibility and insurance benefits.
  • Initiates prior-authorization requests or works with prior authorization specialists to support prior authorization requests for new and ongoing services with insurance companies and performs follow up activities to assist in obtaining prior authorization determinations.
  • Files appeals for denied benefits coverage to insurance companies as needed.
  • Maintains patient records in patient management / billing system. Includes patient information related to eligibility, benefit coverage, coordination of benefits, authorizations, denials, appeals, outcomes and communications/correspondence with insurance companies.
  • Updates patient insurance changes within patient management system, maintains process for verifying eligibility on regular basis for existing patients (e.g. monthly fee patients, patients with insurance plans that are month-to-month such as Medicaid and Marketplace plans, etc.).
  • Coordinates and communicates with other departments as needed to obtain necessary information to complete eligibility and benefit verification, authorization, appeals and documents outcomes for services of care.
  • Provides customers and patients with information that includes but is not limited to updates on status of benefits and authorizations, information on patient financial responsibility and out-of-pocket cost estimates, financial assistance options, etc. in conjunction with customer service and/or billing collections team as needed and if applicable.
  • Assist in coordination of patient-specific Letters of Agreement or Single Case Agreements for non-contracted payors/plans.
  • Applies knowledge of company policies and procedures, including contracted and non-contracted payor guidelines, to process patient referrals, respond to incoming inquiries and correspondence, and documents/updates patient records with relevant information, service options, care management decisions.
  • Performs other related duties as assigned.



  • High School Diploma or equivalent
  • A minimum of one year experience in insurance / benefits verification and/or collections and/or managed care contracting. Two or more years with direct insurance verification of eligibility and benefits preferred.
  • Understand the process for verification of benefits or collections as it relates to Continuum’s policies and procedures for effective determination of services to be offered.
  • Familiarity / understanding of Medicare Rules and Regulations
  • MS Office experience, with an emphasis on MS Excel desired
  • Good analytical, planning, organizational skills and excellent interpersonal/communication skills.
  • Ability to work cross-functionally with all levels of staff.
  • Outstanding communication skills, able to work effectively across boundaries and build strong working relationships with stakeholders inside (at all levels) and outside the company.
  • Autonomous and a self-starter but also able to work effectively in a team environment.


  • Knowledge in managed care as it relates to benefits and authorizations
  • Knowledge of managed care contracting, reimbursement, and fee schedules
  • Strong verbal and written communication skills
  • Ability to handle inbound and outbound call queues, including professional and courteous phone conversation skills that may include long hold times.
  • Strong Computer/Software Skills

At Abbott, you can have a good job that can grow into a great career. We offer:

  • Training and career development, with onboarding programs for new employees and tuition assistance
  • Financial security through competitive compensation, incentives and retirement plans
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
  • Paid time off
  • 401(k) retirement savings with a generous company match

The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at, on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

Customer Service

EPHF Electrophysiology & Heart Failure

United States > Florida : 6020 NW 4th Place, Suite A

WORK SHIFT: Standard

TRAVEL: Not specified


Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

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Full time

About Us
Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.