Senior User Experience Researcher
Who You Are:
You are a hardworking User Experience Researcher who enjoys working on a wide variety of projects, from sitting at your desk cranking out a survey to getting out in the field with customers. In fact, you are adept at using many research methods and are keen to further advance your research repertoire.
You have a natural curiosity and desire to deeply understand people and what makes them tick. That appetite for understanding drives you as a researcher. You can connect with the people you talk to, and draw from them their true feelings and reactions, by putting them at ease, actively listening and reacting to what they are saying, and uncovering their true thoughts.
You enjoy working in a highly collaborative environment where you can evangelize UX research and build strong partnerships. You love tough research questions and champion research-informed solutions. You have a passion for images and a belief in the power they have to tell great stories. You want to be part of moving the world with images.
This person will be responsible for designing and conducting user experience research and analyses that lead to genuinely meaningful recommendations. They will be responsible for finding innovative ways to research customer issues, explain their findings, and proposing recommendations for change. This person is responsible for ensuring that research data are consistently and accurately gathered, broadly communicated, and archived.
Your Next Challenge:
- This position will provide significant input into decisions that shape the customer experience, optimization plans, site design, and product development.
- Responsible for designing, planning, recruiting, and conducting user research, including methods such as usability lab studies, ethnographic field studies, competitive evaluations, participatory design sessions, surveys, heuristic evaluations, cognitive walkthroughs, and similar approaches.
- Use data from multiple sources (e.g. user research, on-site testing, VOC tools, business intelligence tools) to develop insights and recommendations for improving our site performance.
- Partner with technology, e-commerce, marketing, program management, and marketing communications to represents user needs during product definition, requirements gathering, project planning, UI design, and product launch.
- Create clear, unbiased presentations which highlight the impact of the customer experience on business results and work with the team to leverage customer information to improve user experience, increase revenue, decrease cost, and steer e-commerce and product design.
- Participate in vendor selection as needed.
- Keep up to date with UX research techniques and emerging research tools
What You'll Need:
- B.A. in Human-Computer Interaction, Human Factors, Psychology, or related social science, or equivalent graduate-level work; Master’s degree considered an asset.
- 5 - 7 years working in user experience research with demonstrated specific examples of impact, and experience working alongside Product Managers, Product Designers, and Developers.
- Training in capabilities and limitations of research methods
- Mixed methods approach preferred
- Significant experience with multiple user research methodologies that span the product development life cycle from conceptualization to launch, such as lab studies, field research, iterative prototype testing, and surveys/questionnaires.
- Demonstrated experience with research design and statistical analysis including issues related to hypothesis testing – in particular, sample size evaluation and confidence in results.
- Ability to look for solutions and information in creative ways and convey complicated results and insights to people of varying backgrounds
- Proven ability to prioritize and lead multiple projects with varying degrees of complexity with significant financial implications.
- Strong written and spoken communication skills.
- Experience working with e-commerce and/or b2b businesses preferred but not required.
- A quiet location with reliable high-speed internet connectivity, an environment suitable for professional work (desk, chair, external monitor, etc.)
- Frequent communication with others to exchange information
- Frequent sedentary work that primarily involves sitting/standing; Time of each will vary
- Constant operation of computer and frequent usage of other office machinery, including (but not limited to) calculator, copy machine, computer printer, etc
- Constant assessment of accuracy and thoroughness of the work assignment