Turkish-Speaking Customer Experience Officer

Reference Number: CCOTR1022

The position:

We are looking for a passionate and self-motivated professional to join our Customer Experience Team in Limassol!

The main responsibilities of the position include:

· Deal with clients’ inquiries via live chat, email and telephone

· Perform personal clientele analysis and taking actions as required

· Handle client inquiries appropriately and ensuring that high level service is provided

· Promote available products and services to clients

· Develop and maintain excellent relationships with prospective and existing clients

· Cooperate effectively with other departments as required

· Contribute to team effort by achieving targeted results

Main requirements:

• Degree in a business-related field

· Client handling experience in the financial services sector is a definite plus

• Fluent Turkish speaker with excellent oral and written skills in English
• Ability to multitask and maintain a high-level of organization

· Outstanding communication and interpersonal skills

• Excellent computer literacy
• Valid work permit required

Benefit from:

• Attractive remuneration package plus performance related reward
• Private health insurance
• Food allowance
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

Type of employment: Full time

Location: Limassol, Cyprus

Please visit our website www.xm.com/careers to submit your online application for this position.

All applications will be treated with strict confidentiality!