Memories Kitchen and Bath is hiring a

The Help Desk Manager

  • USA Only
  • Full-Time
  • 13 applicants

Time zones: EST (UTC -5) CST (UTC -6) MST (UTC -7) PST (UTC -8) AKST (UTC -9) HST (UTC -10)

About the Help Desk Specialist Position

We Are actively looking for an oriented Help desk Specialist to provide technical support to users in an efficient and accurate manner. You're going to be on the company's front lines, and you will solve basic technical problems and provide support for all assigned areas.

It'll be your job to make sure that customer issues get resolved, that we maintain the high standards set forth by the company, and that the customer is satisfied.

Help Desk Specialist Responsibilities

Provide first-level contact and communicate resolutions to customer issues

Properly escalate unresolved questions to the next level of support

Track, route and redirect problems to correct resources

Update customer data and generate activity reports

Walk customers through the problem-solving process

Follow up with clients, provide feedback, and see problems through to resolution

Use excellent customer service skills to exceed customers’ expectations

Ensure proper recording, documentation, and closure of issues

Recommended procedure modifications or improvements as needed

Preserve and grow your knowledge of help desk systems, products, and services

Help Desk Specialist Requirements

Proven working experience in providing help desk support

Proficiency in English

Working knowledge of help desk software, databases, and remote control

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation

BS degree in Information Technology, Computer Science or equivalent

Please mention Remote Workers when applying for this remote job at Memories Kitchen and Bath. You're helping us to grow! Thank you!
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