Thermo Fisher Scientific is hiring a

Service and Support Product Manager

Service & Support Product Manager, OEM Partner/Vertical Market

Job Description:

Location: Carlsbad, CA, South San Francisco, CA, or Remote US

How will you make an impact?

We are looking for a Product Manager to support our OEM Partners and Vertical Markets. This role will be responsible for product positioning, market/customer requirements, strategy & the commercial launch of OEM Service & Support solutions. You will lead cross functionally to deliver product requirements, own the voice of the customer/business, and will work collaboratively with the technical delivery teams.

We are seeking a Product Manager that is able to work closely with other business units/divisions, functional partners, and marketing counterparts to support the prioritization and commercialization of these service solutions. You will also have the opportunity to ensure that we have a successful Global Go-to-Market strategy, launch support materials and a customer centric approach to drive uptake of these solutions.

What will you do?

Understand the voice of the customer, market and business insights to drive product planning

  • Gather the business requirements from a variety of sources including customers, employees, competitive and market research
  • Maximize qualitative & quantitative market research to develop customer-centric service & support offerings, tailored as needed to specific regions/segments, that drive growth for the business
  • Run data analysis to support strategic direction and drive cross functional alignment
  • Oversee business strategy including market outlook, competitive assessment, opportunity prioritization and product roadmap for service & support portfolio

New Product Introduction, Product Lifecycle Management, & Go-to-Market Launch Planning

  • Drive business success through impactful customer facing product launches, thoughtful lifecycle decisions and evolution of product solutions
  • Ensure robust commercialization of NPIs including business modeling, SKU & product hierarchy setup, establish list price & discount guidelines
  • Focus on laying out a differentiated product value proposition that delivers unique value based on customer frictions points and needs
  • Delivers against success metrics, and key marketing and commercial launches schedules
  • Works closely with Market Development to develop a global go-to-market commercial strategy to support key launches that can be localized by business and region to improve service attachment
  • Lead your product portfolio life cycle including pricing and discontinuation strategies to minimize customer or revenue impact
  • Partner with Service Development and Service Innovation teams to ensure alignment of NPI and lifecycle management goals / strategy

How will you get here?


  • Bachelor’s degree in Biology, Biochemistry, Cell Biology, Engineering or Marketing required


  • 3+ years of product management or commercial experience

Knowledge, Skills, Abilities

  • Able to act in a relatively autonomous capacity and encounter problems of diverse scope and moderate to high complexity
  • Experience working in environments with strong cross functional/Matrix collaboration
  • Experience leading teams without direct authority
  • Self-starter with the ability to build and implement plans based on a vision
  • Up to 25% domestic and international travel
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