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Collective2 is hiring a

Customer Trading Support

    Customer Trading Support

    Work from anywhere. Telecommute a-okay.

    Goal

    Answer customer questions, make customers happy!

    That fellow on the top of the mountain is lifting the customer upwards towards success… he’s not dropping the customer in a murderous rage.

    Who you are

    You have deep familiarity with trading and investing.

    You write well.

    You have the patience of a saint.

    Role

    • Provide first-rate customer support through email, phone, chat, web and forums
    • Answer questions related to Collective2 via email, chat, forum and phone call, and escalate when necessary
    • Make customers feel warm and pleasant after every interaction with Collective2, without distributing opioids
    • Be accountable and follow through until resolution
    • Handle a variety of customer support tasks in a fast paced, small-company environment
    • Proactively look for solutions to problems and suggest improvements to product designers and managers

    Requirements

    • College education
    • Trading or investing background
    • Customer Support experience of more than 2 years
    • A crisp, clear phone voice
    • English fluency
    • Excellent writing and grammar
    • Fast, reliable internet connection
    • Shiny, stable PC/Mac and good headset
    • Knowledge of common help desk/ticketing solutions

    Send us your resume and a cover letter to jobs@collective2.com, subject: “Customer Trading Support.”

    Please mention Remote Workers when applying for this remote job at Collective2. You're helping us to grow! Thank you!
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