Customer Support Specialist

Customer Support Specialist

REMOTE

Nashville, Tennessee, United States

Product

Full time

Description

*100% Remote

Core10 is seeking a Customer Support Specialist who will deliver best-in-class support to financial institution clients leveraging our Accrue banking technology platform. You will be responsible for providing friendly and responsive customer service, making backend configuration changes, triaging escalations internally, and communicating cross-functionally to improve the overall customer experience. This is a fantastic opportunity for growth-minded individuals who love making an impact on the front line.

Built on the Salesforce platform and powered by the AccrueConnect integration layer, Accrue is the most powerful, most configurable and connected lending, account opening, and core/fintech connectivity platform for Community FIs. With ready-to-go, secure integrations to industry-leading core banking providers and other fintech leaders, Accrue is a bank’s command center to increased revenue, transparency, efficiency, business intelligence and compliance.

What you’ll do:

• Communicate with clients through email, our support ticketing platform, or phone/ video meetings
• Troubleshoot and resolve issues reported by customers
• Collaborate with cross-functional teams to solve problems, capture knowledge in internal and external knowledge bases, and optimize support processes
• Become an expert in the Accrue banking technology platform and learn to make configuration enhancements and business process recommendations for customers
• Assist with other customer support initiatives as needed
• Monday Friday: 9:00 am 5:00 pm Central Time

Qualifications & Experience:

• 1+ year(s) experience as a Salesforce Administrator
• Dedication to customer service and delivering a positive customer experience
• Demonstrated technical acumen and ability to troubleshoot and resolve technical issues
• Strong written and verbal communication skills
• Strong sense of personal responsibility and ownership over your work
• Attention to detail, organization, effective time management
• Strong analytical and creative problem-solving abilities
• Willingness and love of learning new technology, new processes and procedures, and new business models

Bonus Points:

• Prior experience working in fintech or with banking customers
• Salesforce certifications
• Experience with JIRA Service Management tool
• Desire to learn the processes and needs of community bankers

Benefits

• Work From Home (100% remote!)
• Health Care Plan (Medical, Dental & Vision) for employee (a significant portion of employee only paid) and family (paid in part)

• Collaborative culture: virtual & optional in-person events, retreats & swag

• Training & Development

  • Individual Training Budget
  • Technical Book Club & other study groups
  • Certifications are encouraged with bonuses
  • Mentoring Program with bi-weekly 1:1s
  • Up-to-date technologies, tools and methodologies
• Parental Leave (Maternity & Paternity)
• Flexible PTO plan
• Retirement Plan (401k)

Core 10, Inc. does not discriminate in employment matters based on race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

At this time, we are not accepting applicants in the state of Colorado.