PartnerHero is hiring a

Customer Support Associate

Customer Support Associate

  • Full Time
  • Entry Level

About The Role

Do you like helping others? PartnerHero is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career.

The reason you join won’t be the reason you stay.

You’ll Be…

  • Providing excellent, friendly, and positive customer service via email, chat, and/or phone
  • Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
  • Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
  • Savvy with web, computer, and smartphones
  • Able to work independently and collaboratively

What We Provide

  • Ability to live almost anywhere in the world!
    • Preferred US Locations: Arizona, Oregon, Washington, Michigan, Idaho, North Carolina, and Virginia
  • Full time with the potential for overtime if requested by Partner
  • Competitive compensation based on experience
  • Attractive benefits package including medical, dental, and vision options
  • Access to free posture-based fitness workouts from home
  • Training opportunities provided by PartnerHero and outside entities
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross functional development
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