Customer Success Team Lead

Join a fast-growing startup as a Customer Success Team Lead.

Awesomic is backed by Michael Siebel, Jarred Friedman, Pioneer Fund, Y Combinator, as well as 12+ YC alumni angel investors, and founders of unicorns like Pipedrive, and Fitbit.

That’s a great opportunity to start in a promising well-funded startup. Apply today!

We are very fast, agile, and focused. You would closely work with founders and be able to have a tonne of decision-making and show advantageous results.

As the Customer Success Team Lead , you will work directly with our customers throughout the entire customer lifecycle, as well as provide coaching and mentorship to a team of Customer Success Managers. This is a hybrid role that will require frequent multi-tasking between management, technical, business, strategic, marketing, and planning activities.

As part of our customer success-focused, results-driven organization you’ll be responsible for maintaining a high standard of customer experience and driving sustainable, long-term customer happiness.

We're looking for a result-oriented Lead with a data-first mindset to take what they do, turn it into scalable processes, and teach that to others.

🙌🏻 Our Ideal Candidate will:

• Develop both the long-term vision and strategy for the CS team, and drive progress toward understandable key metrics you will define and set.
• Serve as a coach, mentor, and leader, helping individuals grow in their careers while setting expectations on performance based in feedback and transparency
• Craft best practices to help our CSMs achieve amazing retention results
• Effectively work cross-functionally across the company to shape Awesomic’s solutions to meet customers’ needs.
• Recruit, hire and train new team members
• Lead by example and be a platform expert and develop your team's knowledge of platform features, pricing plans, integrations, and service portfolio.

🙌🏻 Experience & Skills:

• 3-5 years of experience building and managing a Customer Success team for a software solution
• Prior SaaS and startup experience
• Ability to clearly communicate technical concepts and build strong executive relationships with highly technical customers
• Native-level English speaker.
• Have an interest in technology, marketing, sales business and industry growth
• Have superior data monitoring and analysis skills
• Ability to support the CSMs’ efforts through strategic advice on account strategies

🙌🏻 Sounds like an accurate description of you? Then, let us tell you how Awesomic works:

• Our AI algorithm takes care of matching you with clients that require your skills
• As a newbie, you get an onboarding buddy to help you get adjusted
• To work and communicate on Awesomic platform, you need to entirely use English
• If you work overtime, you'll get compensated accordingly
• You get unlimited vacations and sick pay as well, although we hope you won't need it
• Our Mental Health Program is working on keeping OUR people safe - physically, mentally, and emotionally.

🙌🏻 Still contemplating? Then, let us tell you why you should consider working for us:

• To remotely collaborate with companies from around the world
• To get a sense of оne-goal-driven design community with daily support and dose of memes
• To share and get professional knowledge among fellow designers
• То improve your professional skills with online courses, masterclasses, and webinars

Okay, you got the point: working at Awesomic is fun. So why wait and not start joining us? Just fill in the form below and you're one step closer to being a part of our team 😉

Р. S. Do you want to make sure we are a 101% match? Here are useful links to get to know us.

How our product works

Awesomic Conf video