WEX is hiring a

Customer Service Specialist, Bilingual - French and English

  • USA Only
  • Full-Time
  • 1 applicant (4%)

    Customer Service Specialist (Bilingual – French/English)


    US – Remote

    job requisition id


    Customer Service Specialists-Fleet

    Customer Service Specialists work primarily on the phone connecting with WEX Fleet customers. They often manage over 75 calls a day. Our teams are available 24/7 to support active accounts, answer account maintenance, online support, and billing questions, along with responding to general inquiries.

    Essential Duties:

    • Responsible for answering incoming calls and engaging with our customers over the phone
    • Customize interactions to the individual customer’s personality and situation (remember our customers are on the move; hold-ups delay their success)
    • Meets monthly customer service statistical goals and quality standards within 90 days of the representative’s hire date
      • 85% average quality scores
      • 90% schedule adherence
    • Being the one point of contact for problem solving
    • Utilizing up to 10-15 systems, often multi-tasking with multiple systems on each phone call
    • Prescribing the fastest and easiest resolution to the problem
    • Influence customers for a win-win solution
    • Educate customers on other alternatives or features not already considered
    • Lead with excellent written and verbal communication skills

    Position Requirements:

    • Availability to high speed internet
    • Must have a private work space
    • Willingness to work a flexible schedule that includes weekends, possible holidays and occasional overtime. As long as our customers are there, we’ll be there.
    • Familiarity with Google Workspace
    Please mention Remote Workers when applying for this remote job at WEX. You're helping us to grow! Thank you!
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