Customer Service Specialist, Bilingual - French and English
- USA Only
- Full-Time
- 1 applicant (4%)
Customer Service Specialist (Bilingual – French/English)
locations
US – Remote
job requisition id
R5118
Customer Service Specialists-Fleet
Customer Service Specialists work primarily on the phone connecting with WEX Fleet customers. They often manage over 75 calls a day. Our teams are available 24/7 to support active accounts, answer account maintenance, online support, and billing questions, along with responding to general inquiries.
Essential Duties:
- Responsible for answering incoming calls and engaging with our customers over the phone
- Customize interactions to the individual customer’s personality and situation (remember our customers are on the move; hold-ups delay their success)
- Meets monthly customer service statistical goals and quality standards within 90 days of the representative’s hire date
- 85% average quality scores
- 90% schedule adherence
- Being the one point of contact for problem solving
- Utilizing up to 10-15 systems, often multi-tasking with multiple systems on each phone call
- Prescribing the fastest and easiest resolution to the problem
- Influence customers for a win-win solution
- Educate customers on other alternatives or features not already considered
- Lead with excellent written and verbal communication skills
Position Requirements:
- Availability to high speed internet
- Must have a private work space
- Willingness to work a flexible schedule that includes weekends, possible holidays and occasional overtime. As long as our customers are there, we’ll be there.
- Familiarity with Google Workspace
Please mention Remote Workers when applying for this remote job at WEX. You're helping us to grow! Thank you!
