Curriculum Associates is hiring a

Customer Service Entry Specialist

  • USA Only
  • Full-Time
  • 15 applicants (32%)

Customer Service Entry Specialist


Remote, United States


The impact you’ll have :

  • Verify and audit Purchase Orders from customers
  • Assist sales reps and customers on all aspects of support for order placement
  • Enter print, digital, and on-line service orders
  • Work with team members to enter large, complex, multiple location orders
  • Work in conjunction with the Sales Operations, Fulfillment Operations, and Accounting teams to collect information and complete processing of customer orders
  • Identify issues and collaborate with multiple groups to bring issues to resolution

Who you are :

  • Attention to detail and accuracy is a top priority
  • Problem analysis and problem-solving skills
  • Basic Excel skills required
  • Strong customer follow-up skills
  • Interpersonal skills along with proven adaptability and initiative
  • Ability to work independently with some direction
  • Demonstrated telephone and business email etiquette with the ability to communicate clearly, both written and verbally
  • Active listening skills
  • Strong organizational and time management skills along with the ability to multi-task
  • Knowledge of Customer Service principles and practices
  • Experience with Salesforce/Lightning a plus!

Requirements :

  • 2 years of customer service working with both internal and external customers.
  • Experience with Salesforce lighting a plus
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