MyFitnessPal is hiring a

Customer Happiness Specialist

Customer Happiness Specialist

  • Remote – US

MyFitnessPal, creators of one of the most popular mobile apps in the world, is looking for an experienced, customer-focused, self-disciplined individual to join our growing Customer Happiness Team.

What you’ll be doing:

  • Address tech support and other customer concerns via email, social media posts, and app store reviews
  • Collect and communicate user requests to help shape the future of MyFitnessPal
  • Escalate trending issues to engineering and product teams to ensure technical issues are promptly resolved
  • Provide feedback to peers and supervisors to promote a positive work culture
  • Collaborate with your team to ensure team goals are met daily

Qualifications To be successful in this role:

  • 3+ years in customer service
  • The ability to type 60+ words per minute
  • Excellent writing skills
  • General Computer/Tablet/Smart Phone Knowledge
  • An extremely flexible schedule including weekend and evening availability
  • The ability to learn on the fly and adapt to change
  • A team-oriented, peer-positive attitude
  • Dedication to customer satisfaction
  • Familiarity with another language is a plus, but not required

Please consider applying even if you don’t meet 100% of the qualifications. Research shows you can still be considered for a position if you meet some of the requirements. At MyFitnessPal, we’re building a fitness product for everyone and believe our team should reflect that. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.

Please support us by letting MyFitnessPal know that you found this position on remoteworkers.net.