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Guardian Life Insurance is hiring a

Customer Care II

Customer Care II 21002852

Primary Location: United States

Job: Customer Service/Client Support

Schedule: Full-time

Shift: Day Job

Job Type: Standard

Travel: Yes, 10 % of the Time

Description

Remote based role – bi-lingual candidates highly sought!

Do you want to be part of a collaborative Customer Service team?

In this role you will be responsible to facilitate, analyze and resolve customer issues through a variety of communication channels, including phone, email and chat. You will service a suite of absence products such as short- term disability, state disability, state paid family leave and Family Medical Leave Act. You will be initiating new absences for members as well as answering questions about current benefits and claims.

At Guardian we foster a team culture where ‘People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards”. If this sounds like you, Guardian is seeking a Customer Care Representative to join our Member/Provider Customer Response Unit.

You are:

A consummate professional with excellent verbal and written communication skills. You are self-motivated and goal orientated, and you thrive in a fast- paced environment where best in class customer service is your standard. You’re patient, empathetic, detail orientated, and work well independently in a team setting. You are a tech savvy problem solver that can treat customers with compassion and care.

You will:

  • Serve as a company ambassador by delivering exceptional customer service in the contact center.
  • Collaborate across teams to solve customer issues and provide product support.
  • Build relationships with the Guardian members and providers by ensuring their needs are fulfilled in a timely and satisfactory fashion.
  • Contribute in an ever-evolving work environment, where everyone’s ideas matter.
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Develop in-depth knowledge of a company’s products and/or services
  • Be available for a standard daily shift between 7:45 AM and 8:00 PM Eastern

Location: Work from Home/Remote

Qualifications

You have:

  • High School Diploma.
  • Associate Degree or bachelor’s degree preferred.
  • Experience in a service-related industry.
  • Minimum internet speed of 50/25 Mbps
  • Private and secure workspace free from interruptions
  • Phone skills, including familiarity with complex or multi-line phone systems
  • Strong time management and organizational skills
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills

**Location & Vaccination Requirements – Vaccination not required (use the

below):**

  • The primary location for this position is remote with an at home work arrangement.
  • Covid – 19 vaccinations not required unless you voluntarily visit one of our campus locations or attending an in-person company sponsored event.

Our promise:

  • At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
  • Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

We offer:

  • Meaningful and challenging work opportunities to accelerate technology and innovation in a secure and compliant way
  • Competitive compensation.
  • Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
  • Life and disability insurance.
  • A great 401(k) with match.
  • Tuition assistance, paid parental leave and backup family care.
  • Dynamic, modern work environments that promote collaboration and creativity.
  • Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
  • Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability, and advocate for diversity and inclusion in all that we do.