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Contra is hiring a

Client Success Account Executive

Time zones: EST (UTC -5)

The Client Success Account Executive role is a combination of sales activities and client relationship management to create the most reliable, personalized experience for a client. Reporting to the Head of Operations, youโ€™ll be responsible for both growing existing clients and closing new clients.

How youโ€™ll add value at Contra

  • Build meaningful relationships with clients through timely and engaging communication with the goal to determine the clients needs, build value and establish a successful relationship with Contra
  • Proactively anticipate and address escalating client issues with speed and urgency
  • Develop creative outreach strategies to increase client engagement, retention, drive growth, reduce churn
  • Coordinate and participate in user interviews with clients to gain a deep understanding of their business and help them to derive maximum value from Contra
  • Partner with clients to understand their hiring needs and ensure they are finding amazing talent to work with through Contra
  • Deliver accurate projections through strong pipeline management and forecasting
  • Extremely analytical; you leverage data in all of your decision making
  • Consistently strive to exceed the quarterly goals that have been set and be compensated competitively with a commission structure
  • High energy, self-starting personality that works well in a start-up, fast-paced environment

Youโ€™ll be successful here if you

  • Mission driven. Our mission truly resonates with you and you would like to be a part of what we are building together at Contra!
  • A dedicated team player. You thrive in a collaborative, remote-only environment and you are comfortable with 8am-12 pm PST core hours and flexibility around those hours for the rest of your work day.!
  • Passionate about learning. Share a genuine curiosity for learning, alway eager to pick up new skills. We donโ€™t expect everyone to know everything but you learn quickly!
  • Goal oriented. Understand what you need to do in order to achieve your goals without needing all of the bells and whistles.
  • Committed to trying. Have the resilience and willingness to try and try again even if you fail after a few attempts!
  • Ambitious attitude. You bring a strong work ethic and contagious energy to your team as we work towards our North Star.
  • Path Paver. Joining a startup you enjoy taking ownership, building out processes and documentation that might not exist to share with your team members.

How Contra can add value for you

  • ๐ŸŒŽ Remote-only culture that is here to stay
  • ๐ŸŽ 100% health coverage for US full-time employees, and health reimbursements for all international contractors
  • ๐Ÿ’ฐ 401k matching for US full-time employees
  • ๐Ÿ’ธ $4,000 laptop reimbursement upon starting + additional equipment, co-working, education, and meetups
  • ๐Ÿ’› No-meeting Wednesdays
  • ๐Ÿฅฌ Half days every third Friday of the month to enjoy a long weekend, reduce screen fatigue, and decompress
  • ๐Ÿ‘‹ Generous time off โ€” 2 week-long company-wide shutdowns per year (Spring, Fall, Winter) so we can all collectively relax together, in addition to paid time off and flex days to look after your wellbeing.
  • ๐Ÿ‘ถ Flexible parental leave
  • ๐ŸŒด Annual team wide off-site (our most recent was in June 2022!)
  • ๐Ÿ’ A custom slack emoji, just for you!

Interview Process

  • Intro Call with the recruiting team (15 minutes)
  • Interview with Hiring Manager (30-45 minutes)
  • Interview - Culture (30 minutes)
  • Paid Case Study
  • Interview with Co-Founders (25 min)

Salary + Equity Range

  • $80K - 100K USD plus commission
  • Equity Value Range: $72K - $180K USD
Please mention Remote Workers when applying for this remote job at Contra. You're helping us to grow! Thank you!
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