Client Success Account Executive
Time zones: EST (UTC -5)
The Client Success Account Executive role is a combination of sales activities and client relationship management to create the most reliable, personalized experience for a client. Reporting to the Head of Operations, you’ll be responsible for both growing existing clients and closing new clients.
How you’ll add value at Contra
- Build meaningful relationships with clients through timely and engaging communication with the goal to determine the clients needs, build value and establish a successful relationship with Contra
- Proactively anticipate and address escalating client issues with speed and urgency
- Develop creative outreach strategies to increase client engagement, retention, drive growth, reduce churn
- Coordinate and participate in user interviews with clients to gain a deep understanding of their business and help them to derive maximum value from Contra
- Partner with clients to understand their hiring needs and ensure they are finding amazing talent to work with through Contra
- Deliver accurate projections through strong pipeline management and forecasting
- Extremely analytical; you leverage data in all of your decision making
- Consistently strive to exceed the quarterly goals that have been set and be compensated competitively with a commission structure
- High energy, self-starting personality that works well in a start-up, fast-paced environment
You’ll be successful here if you
- Mission driven. Our mission truly resonates with you and you would like to be a part of what we are building together at Contra!
- A dedicated team player. You thrive in a collaborative, remote-only environment and you are comfortable with 8am-12 pm PST core hours and flexibility around those hours for the rest of your work day.!
- Passionate about learning. Share a genuine curiosity for learning, alway eager to pick up new skills. We don’t expect everyone to know everything but you learn quickly!
- Goal oriented. Understand what you need to do in order to achieve your goals without needing all of the bells and whistles.
- Committed to trying. Have the resilience and willingness to try and try again even if you fail after a few attempts!
- Ambitious attitude. You bring a strong work ethic and contagious energy to your team as we work towards our North Star.
- Path Paver. Joining a startup you enjoy taking ownership, building out processes and documentation that might not exist to share with your team members.
How Contra can add value for you
- 🌎 Remote-only culture that is here to stay
- 🍎 100% health coverage for US full-time employees, and health reimbursements for all international contractors
- 💰 401k matching for US full-time employees
- 💸 $4,000 laptop reimbursement upon starting + additional equipment, co-working, education, and meetups
- 💛 No-meeting Wednesdays
- 🥬 Half days every third Friday of the month to enjoy a long weekend, reduce screen fatigue, and decompress
- 👋 Generous time off — 2 week-long company-wide shutdowns per year (Spring, Fall, Winter) so we can all collectively relax together, in addition to paid time off and flex days to look after your wellbeing.
- 👶 Flexible parental leave
- 🌴 Annual team wide off-site (our most recent was in June 2022!)
- 💁 A custom slack emoji, just for you!
- Intro Call with the recruiting team (15 minutes)
- Interview with Hiring Manager (30-45 minutes)
- Interview - Culture (30 minutes)
- Paid Case Study
- Interview with Co-Founders (25 min)
Salary + Equity Range
- $80K - 100K USD plus commission
- Equity Value Range: $72K - $180K USD