WorkCare is hiring a

Client Services Representative

  • USA Only
  • Full-Time
  • 16 applicants (36%)

Title: Client Services Representative

Location: United States

  • Administrative & Support Services
  • Regular Full-Time
  • Work From Home, United States

Job Description

Job Summary

The Client Services Representative is responsible for the handling and scheduling of inbound telephone calls; most of which are scheduling WorkCare clients for their medical appointments.

In addition, the CSR will make outbound calls to employees.

She/he will email and fax appointment confirmations and exam paperwork, contact clinics to confirm that they have the appropriate supplies as well demographic information, and enter updated clinic information in our databases to reflect current demographics.

The individual is also responsible for uploading and identifying medical documentation to the electronic chart.

S hift is 11:30AM-8PM EST time.

Responsibilities

  • Call Center Environment Taking inbound calls all day.
  • Making outbound calls to Employee’s to schedule appointments.
  • Assisting Clients with Questions and Concerns.
  • Determining the appropriate que or person whom caller would need to speak with.
  • Scheduling/Rescheduling New Hire Pre-Employment, Baseline and Annual Exam in a Timely manner.

Qualifications

  • Education and Experience

    • High school diploma or equivalent
    • Customer service or other relevant experience
  • Skills and Competencies

    • Strong verbal, written and interpersonal communication skills.
    • Must be able to demonstrate the ability of maintaining privacy and confidentiality.
    • Strong critical thinking skills; problem solving, and decision making.
    • Must have the ability to gather data, compile information and prepare reports.
    • Ability to manage multiple priorities, with attention to detail and accuracy.
    • Ability to create and edit written materials.
    • Ability to communicate effectively to a variety of audiences.
    • Skill in organizing resources and establishing priorities.
    • Demonstrate cooperative behavior with colleagues, supervisors and clients.
    • Strong time management, organizational, and follow-through skills.
    • Ability to meet and exceed daily and weekly individual performance goals.
    • Ability to work independently as well as assisting other team members when needed.
    • Requires regular and predictable attendance and punctuality.
    • Bilingual a plus
  • Computer Skills

    • Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) and learn other software as needed.
  • Physical Demands

    • Requires sitting for long periods of time, working at a desk.
    • Some bending and stretching could be required.
    • Working under stress and use of computer/phone required.
    • Manual dexterity required for use of computer keyboard.
    • Occasionally may be required to stand, walk, stoop, kneel and/or crouch.
    • May occasionally lift and/or move up to 15 pounds.
  • Work Environment

    • Work Environment must be free from background noise and distraction, noise level is acceptable, temperature is controlled.
    • At home set up must meet all Company IT, privacy and safety requirements.

This position has a minimum base salary of $15.00 per hour. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, experience and qualifications.

Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identify theft coverage; pet insurance and more.

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