EquipmentShare is hiring a

Collections Specialist

  • USA Only
  • Full-Time
  • 0 applicants

EquipmentShare is Hiring a Collections Specialist

Full Time

EquipmentShare is searching for a Collections Specialist to serve our team based out of the Denver, CO office, working remotely.

Primary Responsibilities

  • Possess strong customer focus with the ability to have detailed conversations with our customers
  • Handle Collection calls and or correspondence in a fast paced goal oriented Collections Department
  • Very comfortable communicating with customers in a metrics-driven environment
  • Are able to navigate multiple technologies while staying engaged with our customers
  • Possess excellent negotiation and decision making skills; in addition to strong communication skill
  • Treat customers with respect and responds with empathy
  • Demonstrate sensitivity and compassion in difficult situations
  • Demonstrate personal excellence including punctuality, integrity and accountability
  • Have the ability to work independently and in a team environment
  • Think critically and exercise independent judgement
  • Handle a high volume of outgoing calls to assigned delinquent customers
  • Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions
  • Communicate and follow up effectively with both customers and branch personnel on a timely basis
  • Establish and maintain an effective and cooperative working relationship with branch personnel and co-workers
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Effectively communicate with customers and co-workers both verbally and written
  • Meet portfolio, departmental and company goals

Why We’re a Better Place to Work

  • Competitive salary.
  • Medical, Dental and Vision coverage for full-time employees.
  • 401(k) and company match.
  • Generous paid time off (PTO) plus company paid holidays.
  • Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).
  • State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
  • Seasonal and year round wellness challenges.
  • Company sponsored events (annual family gatherings, happy hours and more).
  • Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
  • Opportunities for career and professional development with conferences, events, seminars and continued education.

Skills & Qualifications

  • 2+ years experience in credit/collections or closely related role (required)
  • Experience working in the construction equipment rental industry preferred
  • Knowledge of construction liens preferred
  • Strong foundation in spreadsheets, Excel and Google Sheets
  • Strong verbal and written communication; ability to communicate with Finance team
  • Ability to function as a team player
Please mention Remote Workers when applying for this remote job at EquipmentShare. You're helping us to grow! Thank you!
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