Auctria Launch Specialist
We are looking for a creative and collaborative individual who is passionate about making a positive impact in the world of nonprofits.
Want to see how that intersects with technology? Join our team of changemakers! At Auctria (a SaaS nonprofit fundraising tech company), our Launch Team is responsible for guiding customers through their Auctria event set-up.
Key Responsibilities Include:
- Serve as the customer's trusted Auctria advisor, drive value and forge relationships with key contacts.
- Conduct scheduled Zoom calls with customer teams during the project lifecycle. These would range from a discovery call to learn about the project, to training calls to teach customer teams what they need to know for a successful event.
- Work cross-functionally with other team members
- Take an active role in monitoring customer timeline to launch
- Identify barriers to success & proactively monitor, escalate, and solve platform specific for the customer
- Respond to customer support questions
- Contribute to the development of internal processes, and best practices
Qualified Candidates Must:
- Demonstrate exceptional attention to detail, process orientation & ability to communicate effectively both verbally and in writing
- Be technically proficient with online tools, a ‘power user’.
- Be comfortable in everyday of use of Excel for working with tables of data
- Be aware of the basics of web design to set up event websites in our custom website editor
- Have a record of consistently meeting and/or exceeding goals
- Have high speed internet and a space to work remotely
Preferred Candidates Will:
- Have experience working and/or volunteering in the nonprofit industry
- Contribute to team development and consistently evaluate opportunities for improvement
- Be customer-centric, responsive, and thoughtful
- Be proactive and work well independently with exceptional time management skills
- Thrive in an autonomous, fast-paced, rapidly changing environment
Auctria is dedicated to providing an affordable online platform to help groups of any size run successful fundraising events.
Since 2011 we have enabled auctions and events from the very small, to ones raising well over $1M, whether in-person events, online or a mix.
We believe that easy to use but powerful & flexible tools should be available to all groups and continue to evolve in response to customer feedback.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.