Customer Services Coordinator

UKG - Ultimate Kronos Group


  • Job Category: Select Services
  • Requisition Number: CUSTO07345
  • Posting Details
    • Full-Time
  • Locations
    • Remote – USA

Job Details


The temporary Benefits Coordinator position provides phone and email support to employees with regards to enrollments and related questions through the Benefits Employee Engagement Center. This is fast paced temporary position will likely last for 3 months to start.

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

Primary/Essential Duties and Key Responsibilities:

  • Assist employees in accessing and navigating benefits system
  • Educate employees on system enhancements related to benefits
  • Provide explanation of benefits option based on client summary plan description/s
  • Assists with life event changes for newly eligible employees, marriages/births and related dependent verifications
  • Benefits Compliance and Privacy Risk training as required
  • Monitor call trends and proactively notify Benefits Specialist of any potential issues
  • Establish and maintain effective relationships with client benefits and HR managers
  • Correspond with benefit carriers to validate benefit coverage
  • Participate in system testing in preparation for Open Enrollment or new life events
  • Responsible for creating and monitoring client interactions via CRM system
  • Escalate non-routine inquiries and issues to Benefits Specialist and/or Benefits Manager
  • Participate in client related meetings as needed
  • Other duties and/or daily tasks as assigned
  • Hours of operation are going to be 8:30 – 8:30 EST

Required Qualifications:

  • Professional experience utilizing strong customer service skills
  • Excellent written and oral communication skills
  • Strong organizational, problem-solving, and analytical skills
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Acute attention to detail
  • Proficient using the Microsoft Office Suite of software to include Outlook, Word and Excel
  • Ability to deal effectively with a diversity of individuals at all organizational levels
  • Ability to understand and follow written and verbal instructions
  • Ability to effectively present information and respond to questions

Experience, Education, Certification, License and Training

  • AA degree or equivalent experience

Preferred Qualifications:

  • Experience supporting end users within a hosted, Software as a Service offering
  • Knowledge of Human Resources, Payroll, or Benefits
  • Basic working knowledge of benefits ERISA laws and regulations
  • French speaking Canadian Payroll experience
  • Spanish language skills

Physical Requirements:

  • There are no unique physical requirements for this position

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

UKG will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact

It has come to our attention that some people have been contacted online by persons impersonating job recruiters for Ultimate Software. These fraudulent recruiters have used Gmail accounts to contact, and have requested personal information, such as depositing a check to purchase work-related supplies. These are not legitimate recruiters or job offers, and do not represent UKG. To safely apply for and view open positions at UKG, please click Apply” and follow the instructions. Note that our recruiter emails always come from an official email address.

If you suspect you have been the victim of this or a related fraud, immediately contact your financial institution, and then file a complaint with the FBI’s Internet Crime Complaint Center at If you shared other personal or sensitive information, you may need to take additional actions relative to what was shared. Your local law enforcement department may also be able to assist. For any general security related questions regarding UKG, feel free to email