Customer Service Representative


Customer Service Representative

  • Remote
  • Position at loanDepot

loanDepot, America’s lender, matches borrowers through technology and high- touch customer care with the credit they need to fuel their lives. We take the responsibility of being the second largest non-bank lender seriously. loanDepot’s long term commitment begins at origination continuing with long term support through our in house servicing teams. Our loanDepot servicing division puts our customers first, promotes teamwork & provides our employees with the fuel needed to succeed in their careers. Come join us!

loanDepot — We are America’s Lender.

Position Summary:

Responsible for providing excellent customer service while assisting borrowers in general mortgage inquiries, concerns and light collections efforts as needed. Handles either inbound or outbound calls to ensure quick and effective solutions are provided to each borrower. Manages and effectively responds to internal and external customer emails and voicemails.


  • Handles inbound or outbound calls to current and early stage delinquent accounts.
  • Assists in a variety of account issues including but not limited to: escrow, payment transactions, ARM
  • changes, payoff request and other inquires.
  • Demonstrates ability to multitask, working a heavy amount of email requests from internal/external
  • customers, returning voice mails, working returned mail, and validating insurance.
  • Performs skip tracing on accounts where inaccurate or no contact information is available.
  • Performs other duties and projects as assigned.


  • Minimum one (1) + years’ experience in the Mortgage Industry.
  • Collections experience required.
  • Inbound/Outbound call center experience.
  • Spanish Speaking preferred but not required.
  • Collections experience required.
  • Experience working in MSP preferred but not required.
  • High School Diploma or equivalent required.
  • Bachelor’s Degree preferred and a minimum of one (1) + years’ comparative work experience in a similar field.

The Perks:

  • Competitive compensation reliant on ability & experience.
  • Excellent benefits package including multiple health, dental & vision options.
  • Company paid life and AD&D Insurance, as well as additional voluntary benefit possibilities.
  • 401K with robust company match.
  • 15+ PTO days in addition to 8 paid company holidays.